Job openings for Service Assurance Officer in Thane

Job Role
- To Attend the inbound calls of customers in Credit Cards and process the queries & requests to
customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of
customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to
the team as guidelines for improving performance
Job Description
- Graduate
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of
call center industry an advantage
- Excellent communication skills – Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do
attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within
the organization. Should be able to establish rapport quickly with peers, managers & customers
Job Type
Full-Time
Available Positions
50
Functional Area
Customer Service
Industry
Banking
Qualification
Any
Assignment Duration
Full Time
Capacity Required
Full Project
Work Location
On-Site
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays, Flexible to get scattered 8 Week Offs in a month with 9hours shift,